Refund Policy

30-day money-back guarantee

If you're not happy with guide/step, you can ask for a full refund within 30 days of your order date, for any reason. This applies to your first payment and to each renewal.

How to request a refund

Refunds are handled by our payment provider and reseller, Paddle. Visit paddle.net and look up your order using the email on your receipt, or email us at help@guidestep.co.uk and we'll sort it out.

Free trials

Paid plans start with a 7-day free trial. You won't be charged if you cancel before the trial ends.

Cancelling

You can cancel at any time from Settings → Plan & billing → Manage subscription. You keep paid features until the end of the period you've paid for.

See also Paddle's refund policy.