Privacy Notice

Who is responsible for your data

guide/step (a trading name of Nathan Gould, sole trader) is the data controller for personal data processed through the service. Contact: help@guidestep.co.uk.

What we collect and why

• Account details (name, email, sign-in credentials or Google/Apple/Microsoft sign-in identifiers): to create and secure your account. Legal basis: contract.
• Your content (screen recordings, screenshots, guide text, annotations): to provide the service, including AI-written steps. Legal basis: contract.
• Workspace and team data (teammate emails, roles, invitations): to run shared workspaces. Legal basis: contract.
• Usage data (guide views, step completion, device and browser type, IP address): to show you analytics, keep the service secure and prevent fraud, and improve the product. Legal basis: legitimate interests.
• Support messages: to help you. Legal basis: legitimate interests.
• Service emails (sign-in, confirmations): to run your account. Legal basis: contract.

Who we share it with

• Service providers that host the app, store files, send email and run AI processing on our behalf, under contract.
• Paddle.com, our Merchant of Record, for selling the product, managing subscriptions, taking payments, tax compliance and invoicing. Paddle processes your payment details under its own privacy notice.
• Professional advisers such as accountants and lawyers.
• Authorities where the law requires it.

We never sell your personal data.

International transfers

Some providers process data outside the UK/EEA. Where they do, we rely on adequacy decisions or Standard Contractual Clauses (and the UK Addendum) to protect it.

How long we keep it

We keep your account and content while your account is open. After you delete your account we delete or anonymise your data within 90 days, except where we must keep records (for example tax records) for longer by law.

Your rights

Under UK and EU GDPR you can ask to access, correct, delete, restrict or move your data, object to processing based on legitimate interests, and withdraw consent at any time. Email help@guidestep.co.uk; we reply within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Security

We use encryption in transit, access controls and private storage. Original screenshots can only be opened by the person who recorded them, and shared links only show copies with your blurring applied.

Cookies

We only use essential cookies and browser storage to keep you signed in, remember your theme and keep the site secure. We don't use advertising or third-party analytics cookies.